# Archive
Source: https://docs.trykondo.com/archiving
Archive helps you keep your inbox clean by moving conversations with no pending action to storage.
To archive a conversation, hit "E" or click the archive button. This works when you hover over a conversation in the list or when you are within a chat.
When you receive a new message in the conversation, it will automatically un-archive and go to the top of your inbox.
### Where to find archived conversations
There are 3 ways to find archived conversations
1. Using search to find messages will look for all conversations, including those in the archive
2. If you are in a label inbox, you can open the filter to show "All Including Archived"
![CleanShot 2025-09-23 at 11.15.49.png]()
3. Open the Archived inbox with the left side bar or useCmd + K -> "Go to Archive"
![CleanShot 2025-09-23 at 11.13.17.png]()
### What happens in LinkedIn
LinkedIn has an archive, and we move conversations there when you archive or set a reminder on a conversation in Kondo.
They will automatically unarchive in both LinkedIn and Kondo when you get a new message or a reminder is due.
![CleanShot 2025-09-23 at 11.17.10.png]( "CleanShot 2025-09-23 at 11.17.10.png")
# Attio
Source: https://docs.trykondo.com/attio
### Overview
The Kondo \<> Attio integration allows you to
* Sync DMs to the People activity feed as notes
* Sync fields from Kondo such as labels, notes, and URL to Attio People properties
* Add links to Attio and other Attio fields to the Kondo side panel
### Configuration
1. To connect Kondo to Attio, go to Settings -> Integrations -> Attio or click [this link](https://app.trykondo.com/integrations/attio) to connect and authenticate with an Attio admin account
2. Configure mapping for Kondo -> Attio
![Clean Shot2026 01 22at08 16 23]()
* We map records in Kondo to Attio records by using the contact's LinkedIn URL as an identifier.
* Toggle 'Sync Messages' if you want to add DMs as Notes to the activity feed. If you leave this toggled off, only fields will sync.
* **Note on message syncing:**
* DM chats will sync as one Note with the entire conversation history. Updates to the note are triggered each time you step into a chat within Kondo
* Additionally, the latest message will be synced to a contact property whenever new messages are sent or received in Kondo
* Toggle 'Sync Contacts' if you want new Contacts to be created if one with a matching LinkedIn URL is not found.
* Edit optional field mapping below if you want to map other Kondo properties to your own Attio custom fields
3. Configure fields to pull from Attio -> Kondo
![Clean Shot2026 01 22at08 17 06]()
* Kondo will display a link to the matching Attio contact in the right side panel by default. You can optionally add additional fields to pull from Attio people records into the Kondo side panel.
# Extension bridge timeout
Source: https://docs.trykondo.com/bridge-timeout
Seeing an "Extension bridge timeout" error? Try this first.
1. Open your browser's Extensions page (`chrome://extensions`, `edge://extensions`, or `brave://extensions`) in the same browser profile where Kondo is failing
2. Toggle Kondo **off**, wait 10 seconds, then toggle it back **on**
3. Refresh your inbox tab
If the error keeps coming back, you may have two Kondo extensions installed. See [Remove a duplicate Kondo extension](/duplicate-extensions).
***
Still stuck? [Contact us](https://www.trykondo.com/contact).
# Clarify
Source: https://docs.trykondo.com/clarify
The Clarify integration requires a Kondo Business plan and a Clarify workspace where you have an Admin role.
### Overview
The Kondo \<> Clarify integration allows you to
* Sync DMs to the contact activity feed as a single aggregated comment on the matching Clarify person
* Sync fields from Kondo such as labels, notes, and URL to Clarify contact properties (`kondo_*`)
* Add links to Clarify and other Clarify fields to the Kondo side panel
### Configuration
1. To connect Kondo to Clarify, go to Settings -> Integrations -> Clarify or click [this link](https://app.trykondo.com/integrations/clarify) to connect and authenticate with a Clarify admin account
2. Configure mapping for Kondo -> Clarify
![Configure Clarify Kondo to Clarify]()
* Records in Kondo are matched to Clarify contacts by LinkedIn URL (the Kondo UI labels this field "Profile URL"; it maps to Clarify's "LinkedIn" field).
* Toggle 'Sync Messages' to add DMs to the Clarify activity feed. If you leave this toggled off, only fields will sync.
* **Note on message syncing:**
* DM chats sync as a single read-only comment headed `LinkedIn conversation with [handle] (Synced by Kondo, read-only)` containing the full conversation history. Each message is timestamped in the format `[YYYY-MM-DD HH:MM AM/PM] Sender Name: message body`
* When new messages arrive on a previously-synced conversation, the existing comment updates in place and the contact moves to the top of the activity feed
* Toggle 'Create contacts if not found' to create a new Clarify person when no LinkedIn URL match exists.
* Set sync frequency. We recommend starting with **Manual only** until you're comfortable with what lands in Clarify.
* **Manual only** — sync runs only when you click *⚡ Sync conversation history* on a chat
* **Auto-sync labeled** — only conversations that have at least one Kondo label push automatically; unlabeled conversations never sync
* **All conversations** — every Kondo conversation pushes automatically, including new ones as they start
* Default Kondo -> Clarify field mappings are locked: `Kondo Ref → kondo_profile_urn`, `Kondo URL → kondo_url`, `Notes → kondo_note`, `Labels → kondo_labels`. These `kondo_*` fields are auto-created on your Clarify contacts the first time the integration syncs, along with a Kondo Comment ID field.
* Edit optional field mapping below to map additional Kondo properties to Clarify fields. **Headline** and **Profile Picture** map to Clarify's *Description* and *Avatar* by default; other fields (first name, last name, LinkedIn handle, latest message time, connected at, connected by, location, synced by email) default to unmapped. Clarify's enrichment fills name, company, and title once it has the LinkedIn URL, so most workspaces leave name fields unmapped.
3. Configure fields to pull from Clarify -> Kondo
![Configure Clarify Clarify to Kondo]()
* Switch to the *Clarify → Kondo* tab at the top of the Configure Clarify screen.
* Toggle **Enable CRM lookup** (on by default) to surface matching Clarify contact data in the Kondo side panel. With it off, no Clarify data appears in Kondo.
* Records are matched the same way in this direction: Clarify's *LinkedIn* field is matched to Kondo's *Profile URL*.
* Under **Fields to display in Kondo**, click *+ Add a Clarify field* to pull additional Clarify person fields into the Kondo side panel. No additional fields are configured by default — the side panel just shows a link to the matched Clarify contact until you add fields here.
### Syncing a conversation
* **Manual** — Open the conversation in Kondo and click *⚡ Sync conversation history* at the top right. Once the contact is added to the CRM, an *Open in CRM* link appears in the right side panel that takes you to the matched contact in Clarify.
* **Auto-sync labeled** — Apply any Kondo label to the conversation. As long as sync frequency is set to *Auto-sync labeled*, every labeled conversation pushes automatically; unlabeled ones are skipped.
* **All conversations** — Set sync frequency to *All conversations* and every Kondo conversation pushes automatically.
### Things to know
* Synced LinkedIn comments are visible to anyone with access to the Clarify contact record. Email and meeting permission controls don't extend to comments today.
* Synced comments are read-only inside Clarify. To edit or delete, make the change in Kondo and re-sync — the comment can't be modified directly in Clarify.
# Clay
Source: https://docs.trykondo.com/clay
# 🧹 Clean Up My Inbox
Source: https://docs.trykondo.com/cleanup
Decluttering your inbox of old inactive conversations will help you focus on those that need replies today.
To clear old conversations in bulk, use Cmd + K --> Clean Up My Inbox (Ctrl + K on Windows)
When you first connect your LinkedIn account to Kondo, you might have a large backlog of old conversations.
Select a time window, and Kondo will bulk archive all conversations older than that date
![]()
### What if I changed my mind?
You can restore archived conversations by going to the archive with Cmd + K > "Go to Archive" and selecting conversations to restore.
When you get new messages, conversations automatically un-archive and return to the top of your inbox.
Archived conversations are always findable in search.
### Does this keep running?
No, the clean up is a one-off action that happens only when you trigger it with the command, if you want to clean things up again, simply repeat.
# Command K
Source: https://docs.trykondo.com/cmd-k
Ever wondering "where can I find ...?" or "how do I do ... again?" Try Cmd + K (or Ctrl + K on a PC) and type in what you want, you might just find it there.![]()
For example, try:
* Cmd + K > Go to Archive
* Cmd + K > Remind Me
* Cmd + K > Clean Up My Inbox
* Cmd + K > Shortcuts
# Custom feed
Source: https://docs.trykondo.com/custom-feed
You can open a custom feed of posts from select connections from Kondo
Select multiple connections in any inbox, then hit **Shortcut P** or **Cmd + K → Posts**
![Clean Shot 2026 03 02 At 08 22 01]()
This will open a native LinkedIn search for posts from the selected contacts
![Clean Shot 2026 03 02 At 08 27 49]()
# Install Desktop App
Source: https://docs.trykondo.com/desktop-app
You can install a Kondo desktop app in Chrome, Edge and Brave. Simply go to app.trykondo.com, then click the install button
### Chrome![]()
### Edge
![]()
# Remove a duplicate Kondo extension
Source: https://docs.trykondo.com/duplicate-extensions
If voice notes, video messages, or media uploads are failing, or you keep seeing an "Extension bridge timeout" error, you may have two Kondo extensions installed at the same time. The older copy doesn't auto-update and can interfere with the working one.
This only applies if you signed up before April 15, 2026. Newer accounts can skip this page.
### How to check
Open your browser's Extensions page (`chrome://extensions`, `edge://extensions`, or `brave://extensions`) in the same browser profile where Kondo is failing.
If you see **two Kondo entries**, one is the duplicate to remove.
### How to remove it
1. Turn on **Developer mode** at the top of the Extensions page — this makes it obvious which copy is the unpacked one
2. Find the Kondo entry labeled **Unpacked** (or **Loaded unpacked**, often shown as v1.10.3) and click **Remove**
3. **Keep** the Kondo extension installed from your browser's extension store
4. Refresh your inbox tab
The remaining Kondo extension auto-updates on its own.
If the **Remove** button is missing or disabled, the extension may be managed by your IT or browser admin — [contact us](https://www.trykondo.com/contact) and we'll help.
***
Still stuck? [Contact us](https://www.trykondo.com/contact).
# HubSpot
Source: https://docs.trykondo.com/hubspot
### Overview
The Kondo \<> HubSpot integration allows you to
* Sync DMs to the contact activity feed as LinkedIn Message objects
* Sync fields from Kondo such as labels, notes, and URL to HubSpot contact properties
* Add links to HubSpot and other HubSpot fields to the Kondo side panel
### Configuration
1. To connect Kondo to HubSpot, go to Settings -> Integrations -> HubSpot or click [this link](https://app.trykondo.com/integrations/hubspot) to connect and authenticate with a HubSpot admin account
2. Configure mapping for Kondo -> HubSpot
* We map records in Kondo to HubSpot records by using the contact's LinkedIn URL as an identifier.
* Toggle 'Sync Messages' if you want to add DMs to the activity feed. If you leave this toggled off, only fields will sync.
* **Note on message syncing:**
* New messages sent or received while Kondo is open will sync to a LinkedIn message object in the HubSpot activity feed. If you leave Kondo and return later, only the latest / newest message will sync
* In addition, Kondo will create a Note in the HubSpot contact record with the entire history of the conversation. This note will update automatically whenever you step into a chat in Kondo
* Toggle 'Sync Contacts' if you want new Contacts to be created if one with a matching LinkedIn URL is not found.
* Edit optional field mapping below if you want to map other Kondo properties to your own HubSpot custom fields
![Clean Shot 2026 01 15 At 12 19 28]()
3. Configure fields to pull from HubSpot -> Kondo
* Kondo will display a link to the matching HubSpot contact in the right side panel by default. You can optionally add additional fields to pull from HubSpot contact records into the Kondo side panel.
![Clean Shot 2026 01 15 At 12 27 51]()
# Inbox Zero
Source: https://docs.trykondo.com/inbox-zero
Kondo is built around an Inbox Zero workflow. That means treating your inbox like a to-do list and emptying it out regularly.
### Why would I want to do this?
If your inbox is a long endless list, you likely spend lots of time scrolling around looking for stuff, or trying to mark things as 'unread' or 'starred' to find them later. This is a huge waste of time.
Instead, we want to help you spend all your time *getting things done* instead of looking for things to do.
Inbox Zero makes life simple - every day, your goal is the same. Empty your inbox, and if you do that, you will be 100% sure you have not missed a thing.
### So what do I do?
Use the 3 main actions in Kondo to get your inbox to zero.
* Archive (shortcut "E") conversations you are done with (they will come back if you get a new DM)
* Snooze (shortcut "H) conversations you want to be reminded to return to later (they will return to the very top of your inbox)
* Label (shortcut "L") conversations you want to split into a different tab, *then archive or snooze them as well.*
### But I don't want to *delete* anything...what if it's important?
When you move your books from your desk to your shelf, are you deleting your books?
Think about archiving messages in the same way, we're not getting rid of anything for good, just moving them somewhere else, out of our to-do list.
# Overview
Source: https://docs.trykondo.com/integrations
Kondo's **Business tier** allows you to send data to other tools in your stack. Our users commonly use this for analytics and providing visibility across their teams into DM activity.
Connect to Attio via Webhooks
Sync DMs and fields to Clarify contacts
Send conversation data to Clay
Connect to HubSpot via Zapier or Make
Connect to Make via Webhooks
Let AI assistants manage your inbox via MCP
Connect to Notion natively through our add-on
Connect to Salesforce with our managed package
Connect to Google Sheets through our add-on
Connect to custom destinations with webhooks
Connect to Zapier via Webhooks
# Labels
Source: https://docs.trykondo.com/labels
To label a conversation in Kondo, click the 'Add Label' button in the right side panel, or use the shortcut L.
Each label you create will have its own separate inbox in the left side bar.
New messages in labelled conversations will show up in their own separate inbox, and in the All Conversations inbox.
### Customizing labels
Open the organize sidebar menu on the left to change the icons, name, color, order, and visibility of label inboxes
![CleanShot 2025-09-23 at 12.35.37.png]()
### Multiple labels
You can add as many labels as you want to a conversation. It will show up in each label inbox.
Labels can be used to create a 'group'. For example, you may have Leads, and want to further label them as Hot, Warm, and Cold:
![]()
### Archiving in a label inbox
After moving conversations to a label inbox, you can archive and set reminders on them the same way you would in the main inbox.
Conversations will automatically return to the label inbox when you get a new reply or a reminder is due.
You can also see all conversations including those you've archived by changing the filter setting:
![CleanShot 2025-09-23 at 11.15.49.png]()
# Make
Source: https://docs.trykondo.com/make
Webhooks require a Business tier plan to be enabled
### Step 1: Create a Custom Webhook trigger in Make and copy the URL
![CleanShot 2025-04-08 at 16.18.58@2x.png]()
### Step 2: Paste the URL in Kondo
Go to [app.trykondo.com/webhooks/new](https://app.trykondo.com/webhooks/new) or click the ⚡ in the bottom right menu in the app and paste in the URL, then click "test then save"
### ![CleanShot 2025-04-08 at 16.20.59@2x.png]()
Step 3: Check Make for the test event
Go back to Make and click 'find new records', then use the test payload to continue your workflow
# MCP
Source: https://docs.trykondo.com/mcp-setup
Control your LinkedIn inbox from Claude, Cursor, ChatGPT, and other MCP tools.
## Requirements
MCP is available on the **Business tier** and requires the Kondo browser extension.
* **Kondo browser extension must be installed and running** — MCP only works while a Kondo tab is open in your browser. [Install the extension](https://app.trykondo.com).
* **OAuth sign-in** — You'll authenticate with your Kondo account the first time you connect.
* **Data privacy** — Message data is accessed via your browser session. Command and response data passes through Kondo's relay in memory and is not stored. [Privacy Policy](https://www.trykondo.com/privacy).
## Setup
### Claude Code
Run this command in your terminal:
```bash theme={null}
claude mcp add kondo --transport http https://relay.trykondo.com/mcp
```
Then authenticate by running `/mcp` in Claude Code and following the sign-in flow.
### Claude (web)
1. Go to [claude.ai/settings/integrations](https://claude.ai/settings/integrations)
2. Click **Add more integrations**, then **Add custom MCP server**
3. Enter a name (e.g. "Kondo") and paste the URL:
```
https://relay.trykondo.com/mcp
```
4. Click **Add** and complete the sign-in flow
Start a new chat and Kondo's tools will appear in the tools menu.
### Claude macOS / Windows App
1. Open **Settings** > **Connectors** or **Customize** > **Connectors**
2. Click **Add Connector** and enter the URL:
```
https://relay.trykondo.com/mcp
```
3. Complete the sign-in flow to connect your Kondo account
### ChatGPT
Requires a ChatGPT Business, Enterprise, or Edu plan. Plus/Pro users can connect via [Developer Mode](https://help.openai.com/en/articles/12584461-developer-mode-apps-and-full-mcp-connectors-in-chatgpt-beta) but cannot publish apps to a workspace.
A workspace Admin or Owner must first enable Developer Mode in **Settings > Apps > Advanced settings > [Developer mode](https://developers.openai.com/api/docs/guides/developer-mode)**.
1. In ChatGPT, go to **Settings > Apps > Create**
2. Enter the name `Kondo` and paste the URL:
```
https://relay.trykondo.com/mcp
```
3. Click **Create** and complete the OAuth flow to connect your Kondo account
ChatGPT will show a confirmation prompt before any write action (archive, label, draft, etc.).
Only Admins and Owners can publish apps for the whole workspace.
1. Go to **Workspace Settings > Apps**
2. Click **Drafts**, find Kondo, then click **Publish**
3. Review any safety warnings (Kondo supports write actions like archiving and labeling)
4. Once published, all workspace members will see Kondo in their Apps settings
On Business plans, apps cannot be updated after publishing — you must recreate and republish. Enterprise/Edu plans support updates and RBAC controls.
### Cursor
1. Open **Cursor Settings** > **MCP** > **Add new global MCP server**
2. Paste the following configuration:
```json theme={null}
{
"mcpServers": {
"kondo": {
"url": "https://relay.trykondo.com/mcp"
}
}
}
```
3. Save and restart Cursor. Complete the sign-in flow when prompted.
### VS Code (GitHub Copilot)
Create a `.vscode/mcp.json` file in your workspace:
```json theme={null}
{
"servers": {
"kondo": {
"type": "http",
"url": "https://relay.trykondo.com/mcp"
}
}
}
```
Open the Command Palette (`Cmd+Shift+P` or `Ctrl+Shift+P`) and run **MCP: List Servers** to start the server. Complete the sign-in flow when prompted.
### Other tools
Kondo's MCP server uses the Streamable HTTP transport. Any MCP client that supports this transport can connect.
Most MCP clients accept a JSON configuration:
```json theme={null}
{
"mcpServers": {
"kondo": {
"url": "https://relay.trykondo.com/mcp"
}
}
}
```
Some clients use `httpUrl` instead of `url` for Streamable HTTP (e.g. [Gemini CLI](https://geminicli.com/docs/tools/mcp-server/)):
```json theme={null}
{
"mcpServers": {
"kondo": {
"httpUrl": "https://relay.trykondo.com/mcp"
}
}
}
```
If your client only supports local stdio servers, use [mcp-remote](https://www.npmjs.com/package/mcp-remote) as a bridge:
```json theme={null}
{
"mcpServers": {
"kondo": {
"command": "npx",
"args": ["-y", "mcp-remote", "https://relay.trykondo.com/mcp"]
}
}
}
```
## Examples
Here's what you can do once connected:
| Prompt | What happens |
| --------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------- |
| "Show me my unread messages" | Returns a prioritized summary of your unread messages. |
| "Draft a follow-up for every chat labeled Lead where I sent the last message more than 3 days ago." | Finds matching chats and saves a draft reply to each. You review and send manually. |
| "Label all recruiter messages as Recruiter" | Identifies recruiter chats and applies the label. |
| "Find my connections at Acme Corp" | Searches your LinkedIn connections by company and lists matching people. |
| "Go through my chats from the last 3 days and set reminders for anything I need to follow up on." | Scans recent chats and identifies follow-ups. |
## Troubleshooting
| Problem | Fix |
| --------------------- | ----------------------------------------------------------------------------------------- |
| No tools appear | Make sure a Kondo tab is open and the browser extension is active. |
| Sign-in fails | Revoke access in [Settings > MCP](https://app.trykondo.com/settings/mcp), then reconnect. |
| Commands stop working | Refresh the Kondo tab and try again. The extension must stay running. |
## Available tools
**Inbox & chats**
| Tool | Description |
| -------------- | --------------------------------------------------------------------------- |
| `list_inboxes` | List inboxes, labels, and filters |
| `list_inbox` | List chats in an inbox with filters (unread, date range, awaiting reply) |
| `list_chats` | Search chats by person name or message text |
| `read_chat` | Read message history for one or more chats |
| `load_chat` | Fetch full message history from LinkedIn (use when messages are incomplete) |
**Actions**
| Tool | Description |
| ------------------- | ----------------------------------------------------------------- |
| `set_chat_draft` | Save a draft reply (does not send — you review and send manually) |
| `set_chat_label` | Add, remove, or replace labels on chats |
| `set_chat_archived` | Archive or restore chats |
| `set_chat_reminder` | Snooze chats until a future time |
**Connections**
| Tool | Description |
| ---------------------- | ----------------------------------------------------- |
| `list_connections` | Search connections by name, company, title, or school |
| `read_connection` | Read the CRM-style note on a connection |
| `set_connection_note` | Set or append to a connection's note |
| `set_connection_label` | Add, remove, or replace labels on connections |
**Invites & snippets**
| Tool | Description |
| --------------------- | -------------------------------------------------- |
| `list_invites` | List pending connection invites |
| `set_invite_response` | Accept or ignore invites |
| `list_snippets` | List saved reply templates |
| `read_snippet` | Read a snippet's full content |
| `set_snippet` | Create or update a snippet with smart placeholders |
| `set_label` | Create or rename a label |
## Support
Questions or issues? [Contact us](https://www.trykondo.com/contact).
## Disconnecting
To disconnect an MCP client, go to [Settings > MCP](https://app.trykondo.com/settings/mcp) and click **Revoke** next to the application you want to remove. This immediately revokes access for that client.
# Voice notes, video, or media uploads won't send
Source: https://docs.trykondo.com/media-wont-send
If voice notes, video messages, or audio/video file uploads aren't going through, here's how to get unstuck.
### Step 1: update Kondo to the latest version
* Open your browser's Extensions page (`chrome://extensions`, `edge://extensions`, or `brave://extensions`) in the same browser profile where Kondo is failing
* Find the **Kondo** card
Your browser auto-updates extensions in the background, so most of the time you'll already be on the latest. To force a check now, turn on **Developer mode** and click the **Update** button near the top of the Extensions page.
Reload your inbox tab and try sending again.
### Step 2: check for a duplicate install
If Kondo is up to date and sends still fail, you may have two Kondo extensions installed at the same time. See [Remove a duplicate Kondo extension](/duplicate-extensions).
***
Still stuck? [Contact us](https://www.trykondo.com/contact).
# Multiple accounts
Source: https://docs.trykondo.com/multiple-accounts
Kondo does not support a unified inbox for multiple LinkedIn accounts.
This is because Kondo does not proxy your account (log in to your Linkedin on our servers), and does not receive or store your Linkedin message data. We do this to in order to minimize risk to your LinkedIn account and to keep your data private.
### So how would I manage multiple LinkedIn accounts with Kondo?
To manage multiple LinkedIn accounts with Kondo, you can set up separate chrome profiles for each of the accounts you'd like to manage.
Click the profile button in Chrome:
![images/CleanShot2025-03-21at14.30.26@2x.png]()
And create a new profile:
![CleanShot 2025-03-21 at 14.30.34@2x.png]()
In the new chrome profile,
* Log in to your second LinkedIn account on linkedin.com
* Install the Kondo chrome extension at [app.trykondo.com](http://app.trykondo.com)
* Sign in to Kondo with a different email address (you'll receive a one-time login code)
Many agencies use email aliases to manage multiple Kondo accounts, e.g. [mitchell+client1@trykondo.com](mailto:mitchell+client1@trykondo.com), [mitchell+client2@trykondo.com](mailto:mitchell+client2@trykondo.com). Login codes for all aliases are delivered to your main email.
![CleanShot 2025-05-01 at 08.02.43@2x.png]()
### Switching between accounts
Now, you can simply switch between Chrome profiles to access each Kondo / LinkedIn account you've set up
### Do I need separate subscriptions for each account?
No, you can add multiple accounts to the same subscription by adding to team: app.trykondo.com/settings/team
Adding multiple accounts to the same team will allow you to share snippets, labels, and integrations between accounts so you only have to set them up once.
# New connections
Source: https://docs.trykondo.com/new-connections
The [connections](https://app.trykondo.com/connections) tab in Kondo allows you to see all your 1st degree connections on LinkedIn.
You can filter connections for those with no messages yet:
![CleanShot 2025-09-23 at 13.34.52.png]()
Or search by keyword to find specific connections to reach out to:
![CleanShot 2025-09-23 at 13.35.12.png]()
Keywords will fuzzy search the entire LinkedIn profile of a connection. You can add multiple keywords with a space in between e.g. "founders san francisco"
Try these types of keywords:
* Name (note that only first name, last name or full name will return results, partial name searches will not work)
* Company
* Job Title
* Location
# Notion
Source: https://docs.trykondo.com/notion
Notion integration requires a Business tier plan to be enabled
### Step 1: Create a new Notion database
1. Create a new database
2. Create one column (any name / type will work)
3. Click ‘Share’ and copy URL
### Step 2: Paste in Kondo
* go to [app.trykondo.com/webhooks/new](http://app.trykondo.com/webhooks/new) or click on the ⚡ in the bottom right menu
* paste the URL
* Click “configure it here’ and grant access to the database
![]()
* Select your update preferences
* general-update checked: will update the sheet **every time there is a change** in Kondo e.g. new messages sent, received, labels or notes updated etc.
* general-update un-checked: will only update the sheet upon manual triggering of sync
### Step 3: Test and save
Scroll down and click ‘Test and Save’
### Step 4: Manually trigger a sync
Once you have at least 1 destination set up, you can trigger a sync by selecting a few rows and clicking the ⚡ button or with Cmd + K > Sync
# Pause subscription
Source: https://docs.trykondo.com/pause
**Monthly plans only.** Yearly plans can’t be paused — [contact us](https://www.trykondo.com/contact) and we’ll sort it out.
Need a break? Pause instead of canceling — it keeps your labels, snippets, and notes, and you can come back anytime.
## How to pause
1. Go to [**Settings → Billing**](https://app.trykondo.com/settings/billing) and click **Cancel subscription**.
2. When asked why you’re leaving, choose **Doing less DMs these days**.
3. On the next screen, select **Pause subscription**.
4. Pick how long to pause.
That’s it. Your subscription pauses immediately and resumes on its own when the period ends.
Want back early? Hit **Unpause now** anytime.
Questions about your plan? [Contact us](https://www.trykondo.com/contact).
# Reminders
Source: https://docs.trykondo.com/reminders
Setting a reminder (shortcut H) temporarily archives a message, and returns it to the top of your inbox at the time it is due.
If you get a new message before it is due, the reminder will be cancelled and the conversation will return to the top of your inbox
Due reminders will appear with a purple indicator dot
### Setting custom reminder times
If you want to set a reminder for a specific time not on the default list, simply type a time period e.g.
* next wednesday
* in 4 days
* thursday 10pm
![]()
### What happens in LinkedIn
We move conversations to the archive in LinkedIn too, and bring them back when reminders are due. They will however not sort to the top of your LinkedIn native inbox
# Reset Kondo
Source: https://docs.trykondo.com/reset
Stuck on the loading spinner of death? 😵
A reset might help, here's how.
* Right click your screen and click inspect
* Select Application on the top left
* Go to Storage, scroll down and Clear Site Data
* Refresh the page and try again
![images/CleanShot2025-03-14at07.57.37.gif]()
Still stuck? [Contact us](http://www.trykondo.com/contact)
# Sales Navigator
Source: https://docs.trykondo.com/sales-nav
Kondo gets messages from both your regular LinkedIn inbox and Sales Navigator inbox and puts them in one place.
**Setup instructions**
1. To enable this, you will need a Business tier plan
2. Once you have that, go to LinkedIn and open your Sales Navigator inbox once
3. Return to Kondo and your Sales Nav messages will start appearing in your inbox
**Where will my Sales Nav messages show?**
Your Sales Nav messages will show up in all inboxes alongside regular linkedin messages, with a blue indicator.
You can Cmd + K -> Sales Nav to toggle visibility:
![salesnav-kondo.gif]()
You can also enable the Sales Navigator inbox from the Organize Sidebar menu:
![CleanShot 2025-12-02 at 15.14.39.png]()
# Salesforce
Source: https://docs.trykondo.com/salesforce
### Overview
The Kondo \<> Salesforce integration allows you to
* Sync sent and received DMs to the Contacts activity timeline as Tasks
* Sync fields from Kondo such as labels, notes, and URL to Salesforce contact fields
* Add links to Salesforce contacts and other Salesforce fields on display in the Kondo side panel
Configuration
1. To connect Kondo to Salesforce, go to Settings -> Integrations -> Salesforce
2. Install the managed package
3. Connect to Salesforce
1. If you don't have a sandbox instance or custom domain, leave the fields blank and click connect
![Clean Shot 2026 03 10 At 08 36 17@2x]( "Clean Shot 2026 03 10 At 08 36 17@2x")
4. Configure mapping for Kondo -> Salesforce
![Clean Shot 2026 03 10 At 08 39 42@2x]()
* We map records in Kondo to Salesforce records by using the contact's **LinkedIn URL** as an identifier. Point Kondo to the field in Salesforce you store LinkedIn URLs in.
* If a Matching LinkedIn URL is not found, Kondo will either not update anything or create a new contact, if you have the setting toggled on.
* Toggle 'Sync LinkedIn Messages' if you want to add DMs to the activity timeline. If you leave this toggled off, only fields will sync.
* Note on message syncing:
* New messages sent or received while Kondo is open will sync as completed Task objects in the Salesforce activity timeline. If you leave Kondo and return later, only the latest / newest message will sync
* In addition, Kondo will create a field Kondo LinkedIn History with a long text area containing the entire history of the conversation on the Salesforce contact record. This will update automatically whenever you step into a chat in Kondo
* Edit optional field mapping below if you want to map other Kondo properties to your own Salesforce custom fields
* Select sync frequency
* Auto-sync all: trigger a sync whenever a new message is sent, received, label is added, etc for all conversations
* Auto-sync labelled: trigger syncs only on labelled chats in Kondo (un-labelled chats in Kondo will never sync, use this for team members to not sync private messages
* Manual: Only syncs when the sync button is clicked
5. Configure fields to pull from Salesforce -> Kondo
* Kondo will display a link to the matching Salesforce contact in the right side panel by default. You can optionally add additional fields to pull from Salesforce contact records into the Kondo side panel.
# Sales Navigator chats not loading
Source: https://docs.trykondo.com/salesnav-loading
Chats showing a shimmer skeleton (the grey placeholder rows) instead of a spinner? The session just needs reconnecting.
Open Sales Navigator in the same browser where you use Kondo, and they'll load.
![Chats showing a shimmer skeleton instead of loading]()
***
Still stuck? [Contact us](https://www.trykondo.com/contact).
# Sharing access
Source: https://docs.trykondo.com/share-access
You can share access to your Kondo account with a teammmate or assistant so they can help you manage your inbox.
Common use cases include:
* Triaging messages by labelling them
* Adding notes to the right side panel (notes will only be visible to you + your teammate)
* Drafting messages (find drafts in the drafts inbox on the left side menu)
### How to share access
Your teammate / assistant will need
* your linkedin account logged in on their browser
* your kondo account logged in on their browser
You can both use Kondo at the same time, and changes will update live across devices.
### Do I have to share LinkedIn credentials with my assistant for this to work?
Yes, Kondo does not save your credentials or access your LinkedIn account from our servers, all connection to your LinkedIn account happens locally on your browser.
### Do I have to share email credentials with my assistant for this to work?
No. Kondo uses one-time login codes instead of passwords, so there are no email credentials to share. Your teammate just needs to enter your email address on the Kondo login page. This will send a one-time login code to your inbox, which you can forward to them so they can log in.
# Google Sheets
Source: https://docs.trykondo.com/sheets
Sheets integration requires a Business tier plan to be enabled
### Step 1: Install Google Sheets Add-On
look for Kondo in the Google Workspace Marketplace or use this link: [https://workspace.google.com/marketplace/app/kondo/1020633171566](https://workspace.google.com/marketplace/app/kondo/1020633171566)
![]()
### Step 2: Setup webhook
Go to extensions > Kondo > Setup webhook in the toolbar
![]()
### Step 3: Activate the webhook
Refresh the google sheet. You will see a new toolbar item 'Kondo Webhook'. Click to activate.
![]()
### Step 4: Connect to Kondo
Click on Connect to Kondo and you will be redirected back to Kondo to finish setting up your sheets sync
**\_\*\*\* If nothing happens, look for a blocked pop up in your browser! \_**
![]()
### Step 5. Select trigger type
There are two ways you can trigger syncs: streaming, and manual
* streaming: will update the sheet every time there is a change in Kondo e.g. new messages sent, received, labels or notes updated etc.
* manual: will only update the sheet upon manual triggering of sync
![]()
### Step 6: Manually trigger a sync
Once you have at least 1 destination set up, you can trigger a sync by selecting a few rows and clicking the ⚡ button or with Cmd + K > Sync
### Note on syncing conversation history
Kondo syncs conversation history in two ways
1. latest message: this is synced in streaming mode or when you trigger syncs in the inbox list
2. entire conversation: this is synced ONLY when you trigger a sync within an individual conversation
# Shortcuts
Source: https://docs.trykondo.com/shortcuts
Kondo is jam packed with shortcuts so you can zip through messages without taking your fingers off your keyboard (who likes mice anyway)
Hit ? to see a list of them
Or print out this guy and stick it on your desk:
![kondo_shortcuts_printout.png]()
# Snippets
Source: https://docs.trykondo.com/snippets
Snippets help you send templated DMs faster by saving time copy-pasting or typing the same message repeatedly.
To insert a snippet, type ; in the text box or click the snippet button.
![CleanShot 2025-09-23 at 13.21.07.png]()
You can keep typing the name of the snippet e.g. ;hi to pick the snippet you want to insert, then hit Enter.
You can create and edit snippets in the snippet settings: [https://app.trykondo.com/snippets](https://app.trykondo.com/snippets)
There is no limit on the number of snippets you can create.
### Variables
When creating a snippet, you can use the variables available on the right menu within your template. Kondo will automatically fill the name variable for you.
Adding a custom placeholders will prompt you to fill up the variable with your own custom text before sending. You can add a custom placeholder by inserting a in curly brackets within the template.
![CleanShot 2025-09-23 at 13.23.24.png]()
# SSO
Source: https://docs.trykondo.com/sso
Kondo supports SAML SSO on the **Enterprise plan** for teams that need centralized login through their identity provider (e.g. Okta, Azure AD, OneLogin).
With SSO enabled, your team signs into Kondo using their company credentials. Your IT admin controls who has access by assigning or unassigning the Kondo app in your identity provider.
### What SSO gives you
* **Centralized access** — IT controls who can access Kondo from your identity provider
* **MFA enforcement** — your company's MFA policies apply to Kondo logins
* **Automatic offboarding** — when someone leaves and IT disables their account, they can no longer sign into Kondo
* **New employee access** — employees get a Kondo account automatically the first time they sign in through SSO
### How to set up SSO
Reach out to us at [mitchell@trykondo.com](mailto:mitchell@trykondo.com) to get started. Here's what the setup looks like:
1. Your IT admin creates a **SAML app** for Kondo in your identity provider (e.g. Okta), using these URLs:
* **Single sign-on URL (ACS URL):** `https://yfcccyfridujjjlodvkz.supabase.co/auth/v1/sso/saml/acs`
* **Audience URI (Entity ID):** `https://yfcccyfridujjjlodvkz.supabase.co/auth/v1/sso/saml/metadata`
* **Name ID format:** `EmailAddress`
2. Your IT admin assigns employees to the app
3. Send us your **SAML metadata URL** and **email domain** at [mitchell@trykondo.com](mailto:mitchell@trykondo.com)
4. We enable SSO for your domain — your team can start signing in
Setup takes a few minutes once we have your metadata URL.
### How your team signs in
1. Go to the Kondo login page
2. Click **Sign in with SSO**
3. Enter your work email address
4. You'll be redirected to your company's login page (e.g. Okta)
5. Sign in with your company credentials
6. You'll be redirected back to Kondo, signed in
### Can my team still sign in with Google or Microsoft?
If SSO is enabled for your domain, your team will need to sign in through SSO. Signing in with Google or Microsoft will redirect you to the SSO flow.
### Does SSO work with any identity provider?
Kondo supports any identity provider that uses SAML 2.0, including Okta, Azure AD, OneLogin, Google Workspace, and others.
### What about SCIM?
SCIM (automated user provisioning and deprovisioning) is not yet supported. Accounts are created automatically on first SSO login, and access is controlled by assigning or unassigning the Kondo app in your identity provider.
# Start here 👀
Source: https://docs.trykondo.com/start-here
This video is the best way to learn everything you need about Kondo
### Detailed Guides
For more in-depth explanations and frequently asked questions about how things work in Kondo, check out the rest of the docs here
# Analytics
Source: https://docs.trykondo.com/team-analytics
Team analytics is available to customers on our Business or Enterprise plan.
You can find the dashboard in Settings -> Team -> [Team Analytics](https://app.trykondo.com/settings/analytics).
The dashboard will show stats on
* Messages sent (in Kondo)
* Net new conversations started
For your whole team over the past 4 weeks, broken down to each team member over the past week.
![CleanShot 2025-09-23 at 13.12.35.png]()
# Integrations
Source: https://docs.trykondo.com/team-integrations
Shared integrations are available for customers on our Business or Enterprise plan with >1 seat.
To share an integration across your Kondo team, simply click "..." and Share with team.
The integration will run for all users in your Kondo team to the same destination.
Only Admins can create, update or delete team integrations.
![CleanShot 2025-09-23 at 13.17.08.png]()
# Invite to team
Source: https://docs.trykondo.com/team-invite
Give other team members Kondo access to manage their LinkedIn inboxes and unlock collaborative features by adding them to your team.
* Click the "Invite Team +" button
* Send them the link or enter their email
Team members who use your link will get 7 days of free access immediately
You can approve adding a seat for them and your billing will be updated with additional seats.
### Seat management
All team members can invite new team members, but only admins can make changes in seat assignments.
When you add or remove seats, your billing will automatically adjust on the next billing cycle.
### I want a team member to manage my LinkedIn inbox, not their own
See docs.trykondo.com/share-access instead
# Snippets
Source: https://docs.trykondo.com/team-snippets
You can create team snippets once you have >1 member on your Kondo team.
Only admins can create or remove team snippets.
Convert existing snippets into team by clicking to "..." on the right of any snippet then "Share with team".
Your snippet will now be available for use instantly for everyone in your team.
![CleanShot 2025-09-23 at 13.07.37.png]()
# Troubleshooting
Source: https://docs.trykondo.com/troubleshooting
Running into issues with Kondo? Pick the one that matches what you're seeing:
* [Voice notes, video, or media uploads won't send](/media-wont-send)
* [Extension bridge timeout](/bridge-timeout)
* [Remove a duplicate Kondo extension](/duplicate-extensions)
* [Sales Navigator chats not loading](/salesnav-loading)
Also see [Reset Kondo](/reset) if you're stuck on a loading spinner.
Still stuck? [Contact us](https://www.trykondo.com/contact).
# Voice notes
Source: https://docs.trykondo.com/voice-notes
### What is a voice note?
LinkedIn allows you to send voice notes to your connections. They look like this in LinkedIn.
![]()
### Why can’t I find this in LinkedIn on desktop?
LinkedIn only lets you send voice notes on your mobile app.
In addition, when sending it on the mobile app, you press the button to record and release to send. You can’t play back your recording before sending and can’t wait a second before sending it
### How do I send a voice note in Kondo?
Simply click the mic icon on the bottom left of the chat box, or hit shortcut “V”
Then start recording by clicking the mic or hitting spacebar.![]()
# Webhooks
Source: https://docs.trykondo.com/webhooks
Webhooks require a Business tier plan to be enabled
You can push data on your LinkedIn conversations from Kondo to your own systems using webhooks.
To set up webhooks, simply go to [app.trykondo.com/webhooks](http://app.trykondo.com/webhooks) or look for the ⚡ button in the bottom right menu
![]()
### When we post data
There are two ways you can trigger syncs: streaming, and manual
* streaming: will update the sheet every time there is a change in Kondo e.g. new messages sent, received, labels or notes updated etc.
* manual: will only update the sheet upon manual triggering of sync through Cmd + K -> Sync or clicking the ⚡ button.
![]()
### What kind of data we post
We sync these fields to your destination
* LinkedIn URL
* LinkedIn headline
* LinkedIn location
* Kondo labels
* Kondo notes
* Kondo URL
* Latest conversation timestamp
* Latest message\*
* Conversation history\*
* For a full sample of all the data we post and the format, see [app.trykondo.com/webhooks/new](http://app.trykondo.com/webhooks/new)
\*Kondo syncs conversation history in two ways
1. latest message: this is synced in streaming mode or when you trigger syncs individually or in bulk in the inbox list
2. entire conversation: this is synced ONLY when you trigger a sync by clicking ⚡ or Cmd + K -> Sync while within a specific chat chat
### See also
Use Kondo's Sheet Add On
Use Kondo's Notion plugin
# Zapier
Source: https://docs.trykondo.com/zapier
Webhooks require a Business tier plan to be enabled
### Step 1: Create a Catch Hook trigger in Zapier and copy the URL![]()
###
### Step 2: Paste the URL in Kondo
Go to [app.trykondo.com/webhooks/new](https://app.trykondo.com/webhooks/new) or click the ⚡ in the bottom right menu in the app and paste in the URL, then click "test then save"
![]()
### Step 3: Check Zapier for the test event
Go back to Zapier and click 'find new records', then use the test payload to continue your zap