> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trykondo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice notes, video, or media uploads won't send

If voice notes, video messages, or audio/video file uploads aren't going through, here's how to get unstuck.

### Step 1: update Kondo to the latest version

* Open your browser's Extensions page (`chrome://extensions`, `edge://extensions`, or `brave://extensions`) in the same browser profile where Kondo is failing
* Find the **Kondo** card

Your browser auto-updates extensions in the background, so most of the time you'll already be on the latest. To force a check now, turn on **Developer mode** and click the **Update** button near the top of the Extensions page.

Reload your inbox tab and try sending again.

### Step 2: check for a duplicate install

If Kondo is up to date and sends still fail, you may have two Kondo extensions installed at the same time. See [Remove a duplicate Kondo extension](/duplicate-extensions).

***

Still stuck? [Contact us](https://www.trykondo.com/contact).