> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trykondo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sales Navigator chats not loading

Chats showing a shimmer skeleton (the grey placeholder rows) instead of a spinner? The session just needs reconnecting.

Open Sales Navigator in the same browser where you use Kondo, and they'll load.

<img src="https://mintcdn.com/kondo/LpWBUNMmwQ_DtkeW/images/salesnav-shimmer.png?fit=max&auto=format&n=LpWBUNMmwQ_DtkeW&q=85&s=96b1c131b13de5422bcfa122d6a7911a" alt="Chats showing a shimmer skeleton instead of loading" width="1112" height="730" data-path="images/salesnav-shimmer.png" />

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Still stuck? [Contact us](https://www.trykondo.com/contact).