Sheets integration requires a Business tier plan to be enabled

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Step 1: Install Google Sheets Add-On

look for Kondo in the Google Workspace Marketplace or use this link: https://workspace.google.com/marketplace/app/kondo/1020633171566

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Step 2: Setup webhook

Go to extensions > Kondo > Setup webhook in the toolbar

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Step 3: Activate the webhook

Refresh the google sheet. You will see a new toolbar item ‘Kondo Webhook’. Click to activate.

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Step 4: Connect to Kondo

Click on Connect to Kondo and you will be redirected back to Kondo to finish setting up your sheets sync

_*** If nothing happens, look for a blocked pop up in your browser! _

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Step 5. Select trigger type

There are two ways you can trigger syncs: streaming, and manual

  • streaming: will update the sheet every time there is a change in Kondo e.g. new messages sent, received, labels or notes updated etc.

  • manual: will only update the sheet upon manual triggering of sync

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Step 6: Manually trigger a sync

Once you have at least 1 destination set up, you can trigger a sync by selecting a few rows and clicking the ⚡ button or with Cmd + K > Sync

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Note on syncing conversation history

Kondo syncs conversation history in two ways

  1. latest message: this is synced in streaming mode or when you trigger syncs in the inbox list
  2. entire conversation: this is synced ONLY when you trigger a sync within an individual conversation

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Step 7: Build metric calculations in a new sheet

See formulas for common metrics here https://docs.google.com/spreadsheets/d/1MSTvEQCsZNWD3ZWAX5cP4H9am0Q5aAnTjHHSkILOj98/edit?gid=1362456332#gid=1362456332